Privacy Policy.

What we collect

• From customers: name, email, phone number, service address and ZIP, booking details, access notes you give us, photos the crew takes of the work area before and after service, and your payment method (held by Stripe, not by us).
• From Pros (contractors): name, business name, contact details, service area, insurance certificate, tax identification (W-9), background-check results, and payout account details (held by Stripe).
• From everyone: standard website analytics (pages visited, device type, approximate location from IP) through Google Analytics and, if enabled, the Meta Pixel.

How we use it

• To quote, schedule, dispatch, perform, and bill the service you booked.
• To send transactional messages about your booking or application by email and SMS.
• To verify Pro insurance, identity, and background as part of onboarding.
• To resolve disputes, honor the redo guarantee, and keep records required by law.
• To measure and improve the website.

Text messages (SMS)

When you provide a phone number and check the consent box on our site, you agree to receive text messages from Brandywine Home Services related to your reservation, booking, or contractor application. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Consent to receive texts is not a condition of purchase.

Mobile phone numbers and SMS opt-in consent are not shared with any third parties or affiliates for marketing or promotional purposes. They are shared only with the service providers that deliver our messages (Twilio) and, for a booked job, with the assigned Pro so they can reach you about that job.

Who we share data with

• The Pro assigned to your job receives your name, address, phone, access notes, and the work scope. Pros are contractually bound not to use it for any other purpose.
• Service providers that run our platform: Stripe (payments and contractor payouts), Twilio (SMS), Resend (email), Airtable (records), Vercel (hosting), Google (analytics, business profile), and any background-check provider used for Pro onboarding. Each receives only what it needs to do its job.
• Insurers, if a claim is made relating to your job.
• Authorities, when required by law.

We do not sell personal information.

Photos

Pros photograph the work area before and after service to verify completion and support the redo guarantee. Photos are kept with the job record and shared with you. We do not publish them without your permission.

Retention

Booking and payment records are kept for [7] years for tax and dispute purposes. Reservation and application records for people who never book or onboard are deleted after [18] months. You can ask us to delete your data sooner at the email below; we will do so except where we must keep it by law.

Your choices

• Opt out of texts: reply STOP.
• Opt out of marketing email: use the unsubscribe link in any email.
• Access, correct, or delete your data: email us.
• Analytics: use your browser's cookie controls or an ad-blocking extension.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

Changes

We will post any changes here and update the effective date. Material changes will be announced by email to active customers and Pros.

Contact

Brandywine Home Services LLC
New Palestine, IN 46163
hello@brandywinehomepros.com · (317) 555-1234